Getting to Yes: Negotiating Agreement Without Giving In


Autore/i: Roger Fisher and William L. Ury; Editor-Bruce Patton

Euro: 12.00

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English | Negoziazione



You might be sitting in your chair and wondering, "isn't this just a book about stuff much larger than i," or "here we go again, andother yes you can book, when i don't feel like i can." Well, you'll be happy to note that this book, although telling more of the story of how some pretty influential negotiations were done, and are started, does give some "basics" for just about any kind of situation.. I for instance work in customer service, and have used the priniciples here to at least start from, for both customers, and management.. and they work.. mainly it shows how expanding your perspective and listening is better than being confrontational...

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