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Case Managers
Our efficient and qualified Case Managers support the parties during execution of the ADR procedure chosen. In particular, the Case Manager performs the following activities:
- Upon request of a party, contacts the counterparty, or counterparties (with or without the existence of a contractual clause)
- If necessary, organizes a preliminary meeting with the counterparty and his consultants/counsel to explain the procedure
- Compiles a list of candidates for the role of third party neutral and submits it to the parties
- After the appointment of the third party neutral, contacts the parties in order to organize the ADR session
- Supports the third party neutral in the gathering of documents and memoranda useful for the ADR session
- Manages the documents needed in the event of an ODR (Online Dispute Resolution)
- Coordinates logistics
- Supports the third party neutral during the session(s)
- Assesses the quality of the procedure with the use of predetermined criteria (time, cost, agreement percentages, party satisfaction)
For further information, contact the Case Management Service of ADR Center
(tel. +39 06 6938.0004; email: casemanagement@adrcenter.it
